Frequently Asked Questions

Everything you need to know about your Sweets Kendamas order.

How long does shipping take?

Standard domestic orders typically arrive within 3-5 business days. International shipping times vary by location but usually range from 7-14 business days.

What is your return policy?

We offer a 30-day return policy for all unused products in their original packaging. Please note that for hygiene and safety reasons, kendamas that have been played with or 'broken in' cannot be returned.

Do you offer international shipping?

Yes, we ship our products worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.

How do I know which kendama is right for me?

Our 'Boost' and 'Amped' shapes are perfect for beginners due to larger cups, while our premium pro-models are designed for advanced play. Check our product descriptions for specific wood types and paint finishes.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.